12-17-2023 02:18 PM
Hi,
I have 1 GB up / 1 GB down internet service from AT&T. I'm sporadically suffering from internet outages that require me to unplug and replug all 4 Nest Wifi (H2D model) router/points. Is there a reason for this?
See picture attached. Is this configured correctly? My ATT modem is connected to the WiFi in "Guest 2 Bedroom"
Answered! Go to the Recommended Answer.
12-18-2023 09:19 PM
I have been having this for a couple of weeks now and it is driving me CRAZY! I've found out that Google's router is unable to properly query DNS. No matter which setting the DNS is configured (automatic, manual, use google DNS), it still will not work. If you set your individual devices (on each individual device on the network and not the router settings) connected to the network to use google's DNS (8.8.8.8) instead of the router (10.0.1.1 in my case), the internet will work immediately on the device. I can't figure out how a problem like this isn't fixed instantly. My home WiFi has been awful for a few weeks now and there has been no fix for it. It is nerve wracking!
12-18-2023 09:19 PM
I have been having this for a couple of weeks now and it is driving me CRAZY! I've found out that Google's router is unable to properly query DNS. No matter which setting the DNS is configured (automatic, manual, use google DNS), it still will not work. If you set your individual devices (on each individual device on the network and not the router settings) connected to the network to use google's DNS (8.8.8.8) instead of the router (10.0.1.1 in my case), the internet will work immediately on the device. I can't figure out how a problem like this isn't fixed instantly. My home WiFi has been awful for a few weeks now and there has been no fix for it. It is nerve wracking!
12-18-2023 09:41 PM
@McLovin, not sure if yours is related to DNS also, but I posted my problem I've noticed.
12-25-2023 10:48 AM
Hi folks,
That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how:
Also, you can give these steps a try:
You may skip any step that you’ve done already.
Let us know how it goes.
Best,
Dan
01-12-2024 08:11 AM
Nest Pro is a complete and TOTAL disaster. Have NOT had steady, unfaltering wifi in my house since installing. google ... shame on you for not addressing this problem especially with SO MANY people complaining. Hugely expensive PRO not worth a penny. Truly shame on you.
01-16-2024 09:58 AM
Hello Forti,
We completely understand your frustration with the Google Nest Pro's performance in your home and apologies for the delayed response. Just so we know what next steps to take, have you tried the steps above? if so, how was it?
Looking forward to your response.
Best,
Dan