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Google Nest wifi is seriously missing three crucial features

Tonyholdgate
Community Member

Having had issues with my two year old 4 pack I've realised  both how bad google support is( to the point I won't buy another) as well as three key features that exist on everyone else's mesh devices

1. A lan interface- not just the app - with some basic troubleshooting tools and proper logs

2. A reboot option (power cycle)- part of the lan interface. You can't restart the network if the  internet is down

3. The ability to turn off either Radios- 2.4ghz and 5ghz- necessary for joining older 2.4ghz devices

The Google Home app is an abomination that constantly changes and is missing crucial features. The old WiFi app was better but again is no use when the internet is down - and that's usually when something has failed on the Google nest wifi. Pulling out the plug is a poor option for a reboot

7 REPLIES 7

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Agreed that work needs to be done, but truth be told I switched from the Linksys velop mesh system to Google wifi, and it had the same issues you are describing .  

 

Also for rebooting, if internet is down you can still reboot through the app.  

It will evolve as updates continue to roll out I am sure! 

Tonyholdgate
Community Member

Restart network is not the same as a power cycle. The latter often fixes what the former does not. I'd heard the Linksys system was similar

Jeff
Community Specialist
Community Specialist

Hey, everyone.

I've gone ahead and noted the features you're interested in seeing for the WiFi products and will be passing those on to our internal teams. So you're aware, you can also send in feedback with comments that go directly to our internal teams and they do review those feature requests. It's always worth making your voice heard. You can send that feedback by following these instructions: 

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Tap Feedback and then tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue.
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send .

Thanks, everyone.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

Dragonheart
Community Member

I agree with you. It seems I bought into a product that support was lacking to begin with and then got worse. Trying to keep the mesh wi-fi working with this Home app is a joke, a joke on me!

Kind of like my Google Nest Doorbell, which turned out to be idle junk due to no support.  Google appears to have lots of money to put into everything but honoring their commitments.

OldDragonheart
Community Member

OK, it's final with me, I have dumped Google Mesh WiFi for good and writing it off as a bad investment. 

I am giving the Deco X20 mesh system a shot and so far the results look good: their Deco app is much better than Google, but that wouldn't take a lot to be better. For those still fighting the battle good luck, but at some point time & frustration is worth more than taking the loss because you can't win on a product that has no support, the nest doorbell taught me that.