Having had issues with my two year old 4 pack I've realised both how bad google support is( to the point I won't buy another) as well as three key features that exist on everyone else's mesh devices
1. A lan interface- not just the app - with some basic troubleshooting tools and proper logs
2. A reboot option (power cycle)- part of the lan interface. You can't restart the network if the internet is down
3. The ability to turn off either Radios- 2.4ghz and 5ghz- necessary for joining older 2.4ghz devices
The Google Home app is an abomination that constantly changes and is missing crucial features. The old WiFi app was better but again is no use when the internet is down - and that's usually when something has failed on the Google nest wifi. Pulling out the plug is a poor option for a reboot
Agreed that work needs to be done, but truth be told I switched from the Linksys velop mesh system to Google wifi, and it had the same issues you are describing .
Also for rebooting, if internet is down you can still reboot through the app.
It will evolve as updates continue to roll out I am sure!
I've gone ahead and noted the features you're interested in seeing for the WiFi products and will be passing those on to our internal teams. So you're aware, you can also send in feedback with comments that go directly to our internal teams and they do review those feature requests. It's always worth making your voice heard. You can send that feedback by following these instructions:
I agree with you. It seems I bought into a product that support was lacking to begin with and then got worse. Trying to keep the mesh wi-fi working with this Home app is a joke, a joke on me!
Kind of like my Google Nest Doorbell, which turned out to be idle junk due to no support. Google appears to have lots of money to put into everything but honoring their commitments.
OK, it's final with me, I have dumped Google Mesh WiFi for good and writing it off as a bad investment.
I am giving the Deco X20 mesh system a shot and so far the results look good: their Deco app is much better than Google, but that wouldn't take a lot to be better. For those still fighting the battle good luck, but at some point time & frustration is worth more than taking the loss because you can't win on a product that has no support, the nest doorbell taught me that.