Following a transformer blowout and losing power, my two Wi-Fi points went offline. I have pulled all plugs, disconnected power and performed a factory reset. The Router works and tv's, laptops, and other devices within it range work well. The two points though, don't. I reset and was able to make the connection but when it comes to reestablishing a connection with the "nest" there is an error. I have done the reset and attempt at reconnection in the same room as the router. I am close as possible. I can't figure out if the issue is with the router not being able to hold the connection with the points or is it the points themselves. Was the transformer blowing a factor? Any advice would be appreciated.
Sorry for the issues you're having with your WiFi points. That sounds like a really frustrating issue. Thanks for letting me know the troubleshooting you've already tried.
There have been a few other users reporting this issue and I've passed it along to an internal team so that they can work on this and hopefully come up with a fix to roll out. As I learn more about the issue, I will update the thread. In the meantime, you can try contacting support directly, here: https://bit.ly/3o1aRK5.
I'll return with more information as soon as I have it. Thanks.