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Google Nest wifi router & wifi point just stop functioning after 2 years

jjbug
Community Member

I owned a Nest wifi router & wifi point - just shortly after 2 years, both suddenly stop functioning properly:

Nest wifi router - sporadic connection. I have 2 laptops, 2 iPhones and an iPad - each of them gets connected from time to time, and may suddenly drop off the connection, it takes more than 10 minutes to repeatedly click on the wifi network in setting section to re-establish connection. 

Nest wifi point - tried factory reset 3 times over the course of a week, also ran through Nest suggestions for troubleshooting. NOTHING WORKS. 

I notice there's almost no bad review or very difficult to find bad reviews about Nest wifi - be it 2 years ago before I bought it and even now. So is this intentional efforts by the mighty Google? I am now researching other mesh wifi, as a user I like to see both sides of the coin - both good & bad, and I don't have trust in Nest series anymore. 

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

The stability of the wireless network can be impacted by a lot of things.

For Nest Wifi, the first thing to look at is the amount of Nest Wifi units, and placement of those. Let's take the question about amount of units first. More Nest Wifi units does not neccessarily equal better speeds and stability. In fact, more units introduces more overhead (traffic going between Nest Wifi units, which "steals" actual capacity for the clients), and wireless interference. Which also is why a maximum of 5 wirelessly meshed Nest Wifi units is the recommended maximum.
https://support.google.com/googlenest/answer/7182840?hl=en

It's also smart to consider how mesh, 802.11s for Nest Wifi, works, and set up the devices accordingly. While mesh can do multiple jumps, it prefers fewer. So, a 3rd unit will not go through a 2nd unit if it can reach the 1st one directly, even with weak signal strength. Thus, one should try to place the primary unit centrally in the house, so all other wirelessly meshed units only need to make one jump. More about that in earlier posts:
https://www.googlenestcommunity.com/t5/Nest-Wifi/Do-I-mis-understand-mesh/m-p/28836/highlight/true#M...

And then there is placement. Part of why Nest Wifi units looks so sleek, is to prevent them being tucked away in a closet.
https://support.google.com/googlenest/answer/7183150?hl=en

Then there are external factors to consider, like other wireless equipment, neighbours, bluetooth, microwaves.
For even more info on finding rogue wireless devices that can impact Wi-Fi in your house, like wireless surround systems and IoT devices on Zigbee, see following video:
https://youtu.be/Paabqb7IxG4


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@jjbug, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

AbigailF
Community Specialist
Community Specialist

Hi jjbug,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello jjbug,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi