Google Nest wifi router not connecting to existing network

[mesmedly24]

I recently had a perfectly working Google Nest mesh and then one router stopper connecting. I had to take the long path and reset everything, including my home and the one router will not connect as a point. I have reset the whole system multiple times and did a factory reset of the router. Still nothing. I'm about ready to throw this thing down the street. Is there a different work around? Am I missing something?

[olavrb · Accepted solution]

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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Still not working? What error message do you get in the Google Home app?

[olavrb · Accepted solution]

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).

When adding additional points: IPv6 on Nest Wifi has caused strange problems lately. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

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Still not working? What error message do you get in the Google Home app?

[mesmedly24]

Not sure what was going on there, but I toggled the IPv6 on and then back off again and everything worked. Thank you for your help!

[olavrb]

Great! You're welcome. 🙂 I'll add this as feedback to Google of yet another case where disabling IPv6 is required for adding additional pucks.

[samuelli · Accepted solution]

I tried disabling IPv6 on the existing mesh network and then added a point, it worked! Maybe you can give it a try too!

[mesmedly24]

Not sure what was going on there, but I toggled the IPv6 on and then back off again and everything worked. I appreciate your contribution!

[Jeff]

Hey mesmedly24,

It looks like olavrb was able to help you sort this out. Before I mark this as resolved, I wanted to check in and see if there was anything else you might need. If you still need some help, just let me know.

Thanks,

Jeff

[mesmedly24]

Thanks Jeff- I think you're good to mark this as resolved!

[Jeff]

Good stuff, mesmedly24. I'm happy to hear you're all set. I'll go ahead and mark this one as resolved and if you need anything else going forward, feel free to let us know.

Thanks,

Jeff