Google Nest

[NestSucksbadly]

Absolutely infuriating using google nest.  It is unfathomable how poorly this works.  I just got a new internet service provider in my home and have had to factory reset my google home/nest as a result….fine.  

the problem?  I have three points and can now only connect one of them.  The others?  Well, google can’t find them anymore…..so now I have one nest point for my whole house.  Thanks google, well done.  Nothing suggested works

1) factory reset - check

2) restart - check

3) moved points beside the router and point - check

now what google?  I can’t call you because it seems they like to hide behind articles and chat bots.  How the hell do you expect me to be happy with this?  Now I have two points (that I paid for), that are now useless.  This is complete garbage, how can you seek stuff like this?  How do you not provide adequate support for resolution?  

[olavrb]

The other points must be factory reset as well, it can be done using the physical button. More info:

• https://support.google.com/googlenest/answer/6246619?hl=en

They're ready for adoption when the LED light slowly pulses white:

• https://support.google.com/googlenest/answer/6191584?hl=en

Then add the points to your Google Home home network like so:

• https://support.google.com/googlenest/answer/9548301?hl=en#:~:text=Add%20a%20point%20or%20an%20addit...

If you are doing this from an iOS or iPadOS device, make sure that:

• You have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).
• The Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

One last thing: IPv6 on Nest Wifi has caused strange problems lately. If you can't add the points given above information, one thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again.

[Jhonleanmel]

Hi folks,

@olavrb, thanks for the helpful response.

@NestSucksbadly, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[Jhonleanmel]

Hi everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel