Google Nest

[EricG]

I presume we have Nest WiFi. We have been having trouble where our internet connection drops out multiple times per day. Cable company checked and they said the signal into the house is fine so the modem must be failing.... although the modem is only a few years old. Purchased new Motorola 3.1 gen modem.... still having the same issue. We wonder if it's something we need to do regarding the connection to our Google Nest... any ideas?

[XVOID]

@EricG I have the same issue and am getting to the point of getting rid of my nest altogether. I feel as though I threw away 400 bucks, so disappointed.

[EdwardT]

Hi foils,

@EricG, Thanks for reaching out and for sharing the steps that you tried. Please observe it for now and let us know if it occurs again.

@XVOID, I'm sorry to hear that you're having an issue with your Google WiFi devices. You could try following the steps on this link to isolate the issue further.

Thanks,

Edward

[EdwardT]

Hi XVOID,

How's it going with your Google Nest WiFi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi XVOID,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EricG]

Actually, my wife did reeboot based on instructions online.  Disconnect everything and then gradually reconnect.  From Nest site I believe.  Seems to have made a difference... we'll see.

[EdwardT]

Hi XVOID,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward