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Google Onehub 40% off Coupon for new Nest router

bharries
Community Member
I haven't received yet my 40% off coupon yet from Google to purchase my Google Nest router and the promo expires 1 week from today...how do I get my coupon?
 
Google's support page states "Your OnHub router will continue to work as normal, but won’t receive any new software features or security updates. We recommend you upgrade to a new Wi-Fi setup today. A special discount code has been emailed to OnHub users only, for 40% off Nest Wifi on the Google Store. This promotional code is available for a limited time  The code will expire on March 31.
 
I've contacted Google store support and Nest support, however, no one seems to be able to help.
16 REPLIES 16

BentHJ
Community Member

I have the same problem. Have been arount Goggle support and Google Store support (two tickets) without a solution. Google Store support just say "Unfortunately, I have no more information about it on my part. The best we can recommend is to try to contact Nest support for more information and help."

But it is not possible to contact Google Nest support for the OnHub product. I'm in a catch 22 situation and the time is running out.

Jeff
Community Specialist
Community Specialist

Hi, bharries and BentHJ.

Sorry about the confusion with your OnHub promo. The codes were sent out via email to all OnHub users. If you never received that email, check your spam or promotions folder as some people had the email route that way, unfortunately. Check those inboxes and let me know if you still can't find the code and I'll be happy to keep helping.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, all.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

bharries
Community Member

Hi I never received the coupon I checked my spam and promotions folder and there’s no email there can you check and resend or re-issue the 40% off coupon so I can order from Google store?

 

tks

Jeff
Community Specialist
Community Specialist

Hey, bharries.
I'm checking with an internal team what we can do. I'll get back to you when I know more.

Thanks

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Just to give some more info, the expiration date on this is actually June 30, 2022. So there is still time to redeem the code. However, can you both confirm whether or not you're in the United States or Canada? The promo is only valid for those regions.

Thanks.

bharries
Community Member

Thanks Jeff I’m in Canada.  That’s good news because I haven’t received the coupon and I checked my spam and it’s not there So hopefully they can send it out so I can order online from google store

And send the code to me so I can order. 

Jeff
Community Specialist
Community Specialist

Thanks for verifying you're in Canada, bharries. I'm reaching out to an internal team so we can give you next steps on this. I'll let you know as soon as I know more.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi again, bharries.

I got word from my internal team that someone from support will be reaching out to you directly to work with you on this. They'll reach you via the email address you used to sign up for the forums. Keep an eye out for that and let me know if you have any other questions.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, bharries.

I just wanted to check in to see if you heard from support on this. Hopefully you've been able to get this worked out with their help.

Thanks.

I am having the same issue, Jeff. I purchased an OnHub router in 2016 and just found out about the end of life situation. I looked through my email (inbox, spam, and junk folders) and have not found an email from OnHub or Google for my coupon. Can you please help me with this? I am moving this week and will need a working router.

Jeff
Community Specialist
Community Specialist

Hi, dominicpelle.

Sorry you've had trouble getting your code. I'll look into it for you and let you know what I can do.

Thanks.

Thank you! I spoke with Google support last night and they told me that only a select group of users received the email for a Nest wifi coupon. I have not seen this online anywhere that only certain users will get the email.

Jeff
Community Specialist
Community Specialist

Hey, dominicpelle.

I wasn't aware that the promo was only for certain users. Sorry to hear that you weren't able to get things worked out with support. Let me know if you have any other questions on this or anything else.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.

We're going to go ahead and close up this thread. For anybody still looking for their codes, check your promotion and spam inboxes. Remember that these only go out to US and Canada based customers. If you are from either of those regions and simply can't find the promo, please contact the Google Store help for more guidance. You can find that here:  https://bit.ly/3nsJwA0.

Thanks.