Google Wi-Fi Router AC-1304 inaccurate speed test

[Samspace]

I have gigabit fibre internet (950Mbps). My Google Wi-Fi router is cabled (CAT6) directly. When I run the Google Home app speed test, it shows only around 500Mbps download and around 800Mbps upload? When I run a speed test on a laptop hardwired to the 2nd port on the Google Wi-Fi router the laptop displays gigabit speeds 987Mbps download and upload. Please help.

[granttoth]

Same issue here too. 

[Samspace]

 

[Samspace]

 

[CrunchOMalley]

I’m having same exact issue.  Nothing changes.  Paying for gig speed but this system won’t do anything over 500Mbps hard wired or wireless.  

I’m invested now and can’t return it, but this is my last Google hardware sadly.  I loved my previous Google home wireless but this Nest Pro hasn’t worked properly since install. 

[Samspace]

When I have tested with a Google Wi-Fi Pro router, it achieves the full speed of around 987Mbps up and down. 

Even though the older Google mesh shows 500Mbps download in the internal speed test, any laptop or PC cabled up achieves gigabit speeds.

Please can Google update the firmware for the AC-1304 please to rectify this issue?

[LovelyM]

Hello everyone,

Thanks for reaching out. We're sorry for this experience.

Please answer the following: what Google Home app version do you have installed? What speed test websites are you using? Have you tried troubleshooting your Google Wifi devices? 
 

Give the steps below a try and let us know if that helps with the issue at all of you are having.

• Unplug the power from your modem and Google Wifi devices for 2 minutes.
• If you're using a modem/router combo, set it to bridge mode to avoid double NAT issues.
• If the issue persists, try factory resetting your network. Take note that this will remove all network data.

Keep us posted.

Sincerely, 
Lovely

[granttoth]

Here is a short list with the answers to your questions and a few other things.

• Google Home app version is 3.5.1.4.  
• I have updated, reset, factory defaulted and tried your advice.
• I get consistently low speed test results between multiple sites. Including my ISP's and within the Google Home app.
• I get consistently low speed test results between multiple devices.
• The Nest device is plugged directly into my modem.
• The low speed problem is corrected when I bypass the Nest Device. Either by plugging directly into the modem or by using a different brands Wi-Fi access point.

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

We know that you’ve already tried other options. It would be a pleasure helping you get through this. Kindly try these steps:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

@CrunchOMalley, we're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.
 

Let us know how it goes.

Best,

Dan

[CrunchOMalley]

I fixed mine.  I replaced the junk after months of poor performance and half Internet speeds.  No more Google hardware on my network.