Hi, well it’s a nest mesh google system with the google router and 2 extra points that I have running off a virgin media modem. The internet stops working and when I look in the google home app the google router is off line, but the other two points are working fine. Now when I turn the google router off and on it starts working for a a few hours but then becomes disconnected. The white line shows all the time what ever. I don’t know whether it’s the modem or the google equipment that is losing connectivity or what is faulty.
I'd try to factory reset all Nest Wifi pucks (https://support.google.com/googlenest/answer/6246619?hl=en) and set them up from scratch (https://support.google.com/googlenest/answer/9548301?hl=en).
Also, next time you lose connection with the Nest Wifi router, try to take the ethernet cable going from your modem to the Nest Wifi router WAN port, and put it in a computer and see if you get internet connection.
Could also be smart to ask your ISP if there are any known issues in your area or with your specific setup.
I haven’t yet as it’s still working just about and I don’t want to reset in case it stops working altogether while my household is dependent on it so I’ll wait for a couple of days more. What I find strange though is that the google home app Wi-Fi section says there in no connection yet most of the time it’s working. Anyway thanks for your help I’ll do the reset soon and then get back to you if it doesn’t sort things out if that’s ok.
Hi Jeff, I have finally managed to reset my google Wi-Fi, but not without difficulty. I had to do it twice because I left the points plugged in and I somehow got the router and a point in the wrong rooms. Second time round it went okay except my third point although could be found, would not connect what ever I did. So my conclusion is that I have a faulty point. I had a brand new point which I connected in its place and that has worked fine. So at the moment it’s all working as it had before. Hooray! Would one point not working cause the others to fail? Anyway I shall continue to monitor how it goes for now. Thanks.