Google Wifi (2nd gen) offline but working

[Nikwe]

Ich brauche bitte HILFE!

Ich hab e mir die Google Wifi 2nd gen vor kurzen geholt. Alles hat super funktioniert, bis jetzt. In der Google Home App zeigt es mir an, dass 2 meiner 3 Google Wifis offline sind. Diese 2 pulsieren auch langsam orange. Ich habe schon alles versucht, habt ihr bitte noch Lösungsvorschläge?

[LovelyM]

Hi Nikwe, 

Thanks for reaching out — let's get this sorted. 

It seems like your two Google Wifi points are unable to connect to the internet. If the main Google Wifi point is working, you can try rebooting the two access points for a minute to see if that will re-establish the network. If the issue persists, a factory reset needs to be performed on these points to get them added back into your mesh network. Check out the steps to reset on this support website.

Let me know how it goes. 

Best, 
Lovely

[LovelyM]

Hey Nikwe,

I know it has been a while, but I wanted to ensure that everything is covered here. If you need my help, feel free to let me know. 

Regards, 
Lovely

[LovelyM]

Hello Nikwe, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance in the future.

Cheers,
Lovely