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Google Wifi Pro - Devices paused in the Google Home app are accessing internet

PolkaDotMom
Community Member

We have the Google Wifi Pro routers. Currently, multiple devices which I have paused (via the Google Home app on my Samsung S23 Ultra phone) are not being paused. They're actively accessing the internet. There is at least one iPhone and a Chromebox. I believe the iPhone is likely using a VPN, but I would like to block that device completely. I've checked the Chromebox and it is not using a VPN.

My questions are:

1. Why aren't the devices being blocked?
2. Is it possible to block VPN usage?
3. Is my only sure-fire recourse to change the router password (which means manually changing the password on a grundle of devices) and have the responsible party only able to access the guest network?

Google Wifi Plus software version: 3.74.447573
Google Home version 3.27.1.6
Android phone version: 14

1 REPLY 1

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @PolkaDotMom 

This is complicated, and Google doesn't formally describe exactly how this works under the covers. But, from what I can tell, the blocking appears to be done almost entirely by stopping blocked devices from resolving hostnames to IP addresses via DNS, but does not stop existing connections from carrying traffic. It's possible it also stops initiation of new connections, but if so, that might only apply to TCP connections, not the newer HTTP/3 connections that run over UDP. Many VPN solutions run over UDP, so it's possible they are not blocked by this pausing feature at all.

Worse yet, if it is mostly DNS-based, newer devices often use their own DNS resolution solutions, which can make this largely ineffective at all.

All of that may be more technical than you care to dig into, but the result is, "pausing" is not a perfectly effective method of stopping a device from connecting to the internet (and even if it was, it doesn't block devices from connecting to other devices on the local network).

So, I'll try to answer the numbered questions as best I can:

1. See above for why devices may not be blocked by the pause feature, especially if they are doing their own DNS or using a transparent privacy feature or VPN.

2. I'm not aware of any way to block VPN usage.

3. If these are devices you no longer want to have access to your network, then you have two options. A) If you have access to these devices, remove your network credentials from them; B) Change your primary network credentials and use a guest network for any devices you want to have temporary access.