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Google Wifi goes to 0 mbps weekly

csellington
Community Member

I have the original Nest Wifi plus the gen 2 Google Wifi (one point and one router).  I've opened at least 3 cases with Google and once they've looked into it, I never get a response (via email or chat). 

The issue is that after a week or so, when I have multiple wifi access points active, the speed goes to less than 1 mbps from my device to the internet.  If I plug my laptop into the router point, it works at over 400 mbps (I have a 500 mbps connection via fiber) but when I'm connected to the point via wifi, it's less than 1.  There is no interference because when I plug in a Netgesr Orbi, it works fine (at least 3-4 weeks, which is when I reinstall the Google Nest APs.  

Anyone else having this trouble?  I'd love it if Google at least acknowledged the issue and was working on a solution but it seems that Google is too busy to try and solve the issue and the Orbi is my only solution.

 

Thoughts?

2 Recommended AnswerS

CountRushmore
Community Member

Next time it gets slow run an internet speed test from the wifi device in the Google Home App.

 

Then test from our device again. May be similar to https://www.googlenestcommunity.com/t5/Nest-Wifi/Network-speeds-slow-down-over-the-course-of-the-day...

View Recommended Answer in original post

Jeff
Community Specialist
Community Specialist

I'm happy to see it's holding steady, csellington. We can definitely keep this open a while longer to make sure it stays steady and I appreciate all the info you've shared.

Thanks,

- Jeff

View Recommended Answer in original post

31 REPLIES 31

csellington
Community Member

Well, I’ve at least heard from Google Nest support but it appears they still don’t want to acknowledge the problem.  It’s clearly not an interference issue since replacing the Google Nest points (router and remotes) resolves the issue.  More updates as I get them; hopefully this gets resolved soon.

CountRushmore
Community Member

Next time it gets slow run an internet speed test from the wifi device in the Google Home App.

 

Then test from our device again. May be similar to https://www.googlenestcommunity.com/t5/Nest-Wifi/Network-speeds-slow-down-over-the-course-of-the-day...

csellington
Community Member

I will certainly give that a try since I’d rather not have to buy a whole new system.  Is there an explanation as to why that resolves the issue?  If it works then I’d say it is 100% a software issue.  I’ll post once I’m able to test; it won’t take more than a day or two once I put the second point online.  Thanks!

It is something that has cropped up for some of us in the last few weeks.

I would imagine Google will acknowledge and correct it at some point.

csellington
Community Member

You may have discovered the solution.  My speed had dropped into the 200s (which is completely fine, but heading towards 0) so I ran a Speedtest.  After running it, speed was around 450.  I’ll have to add another point and see.  Thanks again!

CountRushmore
Community Member

@Jeff here is another one where the speeds slow down and running an internet speed test from within the Google Home App resolves the issue for a few hours.

csellington
Community Member

Another tidbit; it would appear to get resolved not by running the speedtest but clicking the Done button when the speedtest is complete.  I’ve only tested it a few times but if I don’t click Done, the speed doesn’t seem to resolve but once I click done it is restored.  Perhaps a function runs some sort of cleanup when Done is clicked? 

Jeff
Community Specialist
Community Specialist

Thanks for the ping, @CountRushmore.

This is interesting info you are all flushing out here. I'll need to pass this along to our internal teams and see if they are able to verify the results and see if that leads to some explanations here. If you notice any other patterns, feel free to post them here. And while the speed test seems to help, it's definitely a bit of runaround it would be nice to avoid going forward.

Thanks.

@Jeff Looks like I'm on version 14150.43.81 now and things may now be resolved.

csellington
Community Member

Another bit of data; I have added in one of my remote points which is on a different floor from the router point but not far on the y-axis (30 ft or less). When I run speed tests when I’m connected to the remote point, I get between 30 and 80 mbps.  If I power it off, I reconnect to the primary router point and the speed test returns to 400+ mbps.  I am not sure that this is helpful (or even if I need a remote point at all).  Hopefully this tidbit is helpful to getting this resolved.

csellington
Community Member

It’s not definitive yet but this may be resolved, at least when only one point is involved.  My speed has stayed consistent at 400+ mbps for a week now with no speed tests; I am adding another point to see what happens.  Fingers crossed!

Jeff
Community Specialist
Community Specialist

Nice to see some improvement, csellington. If you see a degradation in speeds or connectivity when you add points, definitely let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey again, csellington.

Did you happen to try adding the other points into your network? If so, did everything go ok?

Thanks.

csellington
Community Member

Other points are still causing trouble.  If I add one point, after a day it slows to between 5 and 25 mbps (while that seems incredibly fast, it isn’t - long gone are the days of a 1.5 mb T1); doing a speedtest does nothing at all to help (ok button or not).  Removing the point (by unplugging it) resolves the issue immediately.  Perhaps now something in the mesh code that didn’t get resolved when the issue with the single point got fixed?  Idk but staying with one (router) point is still fine.

Jeff
Community Specialist
Community Specialist

That's good news, CountRushmore. I'm happy to hear it's working correctly for you.

csellington, are the issues happening immediately when you add in the extra point, and are the consistent, or do they happen a bit randomly?

Thanks.

csellington
Community Member

It’s pretty consistent - if I add the point within a day speed drops.  As soon as I disable the point (or switch to the main point, speed is fine).

Jeff
Community Specialist
Community Specialist

One other question, csellington. Are you using Google WiFi points, Nest WiFi points, or a mix of the two?

Thanks.

csellington
Community Member

The two I am using for testing are both Google Wi-Fi; I also have a Nest Wi-Fi point (router) that I’d like to use but I’ve not tried it as the second.

Would that be a helpful test?

Jeff
Community Specialist
Community Specialist

It might be worth checking, yes. I personally used a mixed set of Google WiFi points, a Nest point, and Nest router. I quite enjoy the setup, but I imagine I would be pretty frustrated not being able to use all my extra points properly to extend coverage. 

Jeff
Community Specialist
Community Specialist

Hi, csellington.

I'm just checking in to see if you have done any more testing or have seen any changes in your situation. If you have anything new to share, let me know.

Thanks.

csellington
Community Member
  • Hi Jeff- good and stagnant news; good news is I’ve not had any trouble when just the router is active.  Stagnant news- I’ve not had time to test but I’m expecting to get it done next week.

Thanks for following- very much appreciated!

Jeff
Community Specialist
Community Specialist

No worries, csellington. Here's hoping all testing goes well!

csellington
Community Member

After several tests (last one being today, 6/14, speed from my non-router points is still around 50% of the speed when I’m connected to the router point.  It looks as if the original issue of speed to the internet is (still) resolved however it seems the mesh isn’t optimal yet unless 50% is expected.

Jeff
Community Specialist
Community Specialist

Hi, csellington.

Sorry for the delayed response here. I wanted to follow up and see if your speeds were still irregular or to see if things smoothed out with time. If you're having issues, just let me know and we can pick this back up.

Thanks,

- Jeff

csellington
Community Member

Speed is fine if I have the router (main) point and no other points connected.  Within 24 hours, with an additional point being connected, speed, when connecting to that point goes to 0.  A restart doesn’t help but a hard reset does.  As such, I don’t use the remote point at all.  The primary point remains stable though, even with the remote active.  At this juncture, it is just a bit annoying that I’m unable to use remote points but it’s just an annoyance since using the one point mostly works fine.

Jeff
Community Specialist
Community Specialist

That's very odd behavior, csellington.

Apologies if you've already mentioned, but are you 100% Google WiFi, or do you have a mix of Google WiFi and Nest WiFi products in your mesh setup?

Thanks,

- Jeff

csellington
Community Member

I had some trouble with the original nest wifi device (a router) going down and realized I wasn't using my google sanctioned adapter that came with it (both are obviously USB-C but not the same).

So I'm restarting the testing using the official adapter.  Initial impressions are a bit disappointing given that when I am connected to the old nest wifi point I am seeing around 150mb/s throughput where as when connected to the google wifi point (router) I'm seeing over 400mb/s generally, 350mb/s at worst.  I'm guessing the radio in the newer hardware probably supports newer.standards so this isn't suprising (although since I think the original supports AC1200, it should be good to a theoretical limit of 867mb/s which is faster than my internet connection of 500mb/s (it's entirely possible that I'm not optimally configured, there is interference or otherwise).

I'll report back after a few days of connectivity to see where things are at. 

Chris

Jeff
Community Specialist
Community Specialist

Sounds good, csellington.

I'll keep an eye open for an update. I appreciate the patience and willingness to experiment on this.

Thanks,

- Jeff

csellington
Community Member

Things are stable after 2 days; speed hasn’t deviated at all so I switched things up again to the new Google Wi-Fi (marshmellow) point with google assistant.  So far it’s fine as well.  I did notice the last part of setup taking longer than normal and I wondered if there was an update.  System firmware is 294928 if that’s helpful.  Since it’s been a few weeks I’ll try this setup again to see if it’s better now.  Let me know if more data would help.

 

Chris

Jeff
Community Specialist
Community Specialist

I'm happy to see it's holding steady, csellington. We can definitely keep this open a while longer to make sure it stays steady and I appreciate all the info you've shared.

Thanks,

- Jeff

csellington
Community Member

I’ve come to 3 conclusions:

 

1- Most importantly, the problem of having to run a speed test to restore speed is gone.  I no longer have to do that.

 

2- The original nest router (hardware before google, hockey puck style with no assistant) is just slower, likely bc it is an AC1200 device and the marshmallow router is AC2200 making it faster but that is just a guess, I could be entirely wrong.

3- This is total speculation, but if 2 Wi-Fi devices are close together, performance will suffer.  By close, don’t think horizontally but vertically too.  Performance seems much better using one device when the distance is less than 150 feet.

In any case, I am considering this closed.  Tyvm for sticking with this and helping as much as you have!

 

chris