03-25-2023 11:23 AM
I'm having the following problem: if I directly connect the cable to a notebook I get 100% of my speed from the internet provider, if I connect the cable to GOOGLE WI-FI and connect a cable from there and then to the notebook (always via cable end-to-end) the speed drops to less than 50% of what the modem provides. In this way, the direct cable from the modem provides me with 600Mbps and the cable coming out of Google Wi-fi something around 300Mbps. What can I do to at least get a speed close to what the modem is providing for Google Wi-fi?
03-25-2023 05:24 PM
I have a similar issue, but even more of a speed reduction. 1G connection slashed down to 260mb.
04-06-2023 07:12 AM
I've been having this exact same issue since I bought the Wifi Pro system. The only solution I've seen offered is to factory reset the network or to try swapping the points and setting up a new network, neither of which worked for me and caused a huge headache in having to manually set up all of my smart lights and accessories again. I've never got over 500Mbps down on 1200Mbps service when I routinely got 950Mbps down on my previous Nest Mesh system that became too unstable to keep using. It's incredibly frustrating.
04-07-2023 07:04 AM
When will the fix for faulty firmware 14150.376.32 be released?
04-09-2023 03:29 PM
Hello everyone,
Thanks for posting — let's see what's going on.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are getting slow speed or dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes. If you’ve already done all the steps above and the issue persists, let me know so we can continue to help.
@ClaudioMgni, we currently don't have updates regarding a new firmware release. Your Google Wifi router and points will automatically receive over-the-air updates about any software and hardware-related fix or firmware updates as long as it's constantly powered on and connected to the Wi-Fi network. I suggest trying out the steps I mentioned first and we can go from there.
Best,
Abi
04-15-2023 08:10 PM
Hi folks,
It's me again. Just checking in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Regards,
Abi
04-16-2023 10:23 PM
Hey again everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi