Google Wifi v1 connected to ONT modem with 500mbps speed in

[Chris8587]

Hello,

I have Google Wifi v1 connected directly to my BT ONT modem and I'm currently paying for 500 Mbps. According to the Google Home app, I typically get around 425 - 470 Mbps download and around 67 Mbps upload. That seems good to me.

I have two additional Wifi points in other parts of my house creating a Mesh with a "Good connection". All of my devices in the home connect to the internet via Wifi with no hard-wiring at all.

My question is this - what speeds should I be expecting from my devices such as my TV, laptop or iPhone when sitting in the same room as the Nest Wifi router that is connected directly to the BT ONT modem? I typically get around 120-130 Mbps on my iPhone when performing a speed test. Annoyingly my TV still occasionally lags and buffers. In my home office on another floor the typical speed I'm receiving is around 80-90 Mbps.

Now the main benefit of the mesh system for me is a stable internet supply and barring the TV buffering occasionally it is pretty good. However, I still expected faster speeds.

Am I being unrealistic in my expectations?

[MichaelP]

Hello @Chris8587 

Diagnosing performance issues can be extremely difficult. But, I do have a few thoughts. First, I would expect better than 120-130Mbps from a recent iPhone in the same room as the Nest WiFi Router unit. The TV should not be having issues in the same room, either (even though "smart" TVs have notoriously bad WiFi implementations). Do you have a sound bar that supports wireless speakers (e.g., a wireless subwoofer or wireless surround speakers)? Such devices often cause interference for 5GHz WiFi devices nearby that could result in what you are seeing. I would try unplugging something like that from wall power long enough to run another test and see if anything changes.

Aside from that, I would connect the TV to your Nest WiFi Router via Ethernet if they are in the same room. Interference or not, that should improve the TV streaming experience significantly.

[Jeff]

Hi Chris8587,

I just wanted to jump in real fast to see if you saw MichaelP's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey Chris8587,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

[Chris8587]

Hello

Thanks for the suggestions. Unfortunately they haven’t helped. I have some smart speakers but it didn’t make a difference switching them off.

I’m currently in the middle

floor and connected to a wifi point and I’m getting 25 mbps on my iPhone. It’s really poor.

Why is my wifi speed so slow when I’m consistently getting 500 mbps delivered via the BT ONT modem?

[Jeff]

Hey Chris8587,

When you're on the middle floor with your iPhone, can you open up the Home app and check which point your iPhone is connected to? Can you check other devices on the network to see if they're connecting to the point you would expect based on placement? Let me know if you see anything there that doesn't quite line up with what you would think.

Thanks,

Jeff

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.
 

Best,

Princess