cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Wifi will no longer recognize mesh points

Clark
Community Member

Hello,

I have a Gen 1 Google WiFi with three devices purchased as a package.  Two are hardwired, and one is connected wirelessly.  Following a power outage, the two remote devices stopped working.  I tried to perform a mesh test, and received an error message. I reset all devices  devices, and again attempted a mesh test and received the same error message.  I performed a factory reset via the Google Home application, and during setup,  the main device does not see the other two devices (only the single device is connected at this time).  The remote devices are showing a blue status light.  

Please advise if you have suggestions.

Thanks, 

Clark

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, Clark.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Clark.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks