Google Wifi without QR Code and PSK

[ariadrd]

I have a Google Wifi setup for years now and I decided to do a factory reset because I'm setting it up in my new house.

However the sticker with the QR code at the bottom of one of my Google Wifi unit was ripped off from using a double adhesive tape.

I tried doing the steps in this link:

https://support.google.com/googlenest/answer/9012064?hl=en#zippy=%2Cgoogle-wifi-point

But only the "ssid" is shown under the "setupNetwork". The "psk" is missing.

How else can I connect my Google Wifi to my mesh network?

 

[AbigailF]

Hi ariadrd,

I'm sorry to hear that you're having an issue with your Google Wifi router. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

[ariadrd]

Hi Abi,

I've already filled out the form and submitted it. Please let me know if you need like a specific info about my Google Wifi unit or something.

Kind regards,

ariadrd

[AbigailF]

Hey ariadrd, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Abi

[ariadrd]

Hi Abi,

I appreciate this. I'll be waiting for your reply

Thanks,
ariadrd

[AbigailF]

Hello again ariadrd,

Our senior specialist has sent you an email. I'll lock this thread now. If you have any other concerns or questions, feel free to create a new thread.

Regards,
Abi