Google mesh wifi extremely slow to fast connection?

[mehmek]

Hi ladies and gents

i have this really wried issue with the google mesh wifi ac-1200 setup where i have my boardband virgin media setup to modem mode connected to first wifi mesh which is NAT mode this one is in my network cupboard this has a cat6 cable connected to the gigabit switch which has cat6 cable going around the whole house the other 5 wifi points are bridge mode which are in loft, first floor, ground floor, and conservatory all mesh points are wired connection and have a great connection on the google home app which all speed test mesh test performed now the problem is the ground floor mesh point even though it the closest to the network cupboard has the shortest cat 6 distance it drops connection suddenly it barely even buffers youtube videos but suddenly goes super quick and loads everything at once video calling is terrible i dont have this problem with the other points even i swapped them over from one point to the other but still having this issue i did do the basic fault diagnostic of reset, factory reset dident solve this issue any ideas for this issue?

thank you for your time reading this

[AbigailF]

Hi there mehmek,

Thanks for posting and I’m sorry to hear about your intermittent speed issue. Let's see what's going on. 
 

To confirm, do you have any paused devices? 
 

Give these steps a try:

• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save (floppy disk) icon on the upper right.
   

Let me know how it goes.
 

Best,

Abi

[mehmek]

Hi abigailf

no i do not have paused devices

so far ive tried the dns setting and frist day made no difference but latly ive noticed on my phone it speed is faster but sometimes drops out of wifi dont know if thats linked to this issue or phone issue also ive not changed the password to remove any special characters as ive got lots of devices connected but i dont think that should make a difference do you?

[Rycinematics]

I'm having the same issue as mehmek. It's driving me crazy, and even after my 3 hour long chat with google support, we did all the troubleshooting steps and got nowhere. Also I'm using some google wifi , and some nest wifi points, and a Nest wifi router. The google wifi point is literally slowing the network down - we connected to the router directly and it was 450mb/s but when connected to the closer google wifi point, it was ~4 times lower at 100mb/s!! I also realise that google makes everything work well and it's user friendly.. until something stops working, and you can't access any important data or troubleshoot it yourself.. Hope your issue gets solved!

[mehmek]

Hi rycinematica

ive tried this dns setting that abigalF suggested at the moment it seems fine frist day made no difference but now latly ive noticed it seems to be working fine going to give it couple of days to confrim this has worked i suggest you can try the dns settings to see if theres a difference hope yours get resolved too

[mehmek]

Hi just an update nope i thought that might help with the settings but theres no difference i gave the benefit of the doubt but still its soo slow connection im thinking to move to tp link mesh routers deco m4

[Dan_A]

Hi folks,

That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

We know that you’ve already tried other options. It would be a pleasure to help you get through this. Kindly try these steps:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best regards,

Dan