Google nest router continually looses internet connection

[dgerboc]

My Router continually looses connection  rendering my WIFI network inoperable every few weeks.  Normally I shut everything off, detach all cords, then start up the modem first then connect cords and restart the nest router.  This does not always work making me call the *855) 971-9121 technical support number -- which now no longer exists!  Thanks Google!  No WIFI for more than 24hrs so far!  I can hardware via Lan Cable direct from modem?  What is up Google?

[devandetta]

You are not alone.

[AbigailF]

Hey there everyone,
 

Thanks for posting — let's see what's going on.

A quick question: are you using a modem/router combo from your Internet Service Provider (ISP)? 

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.
• You can skip some steps if you’ve done them already.
   

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi folks,

It's me again. Just checking if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

[AbigailF]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi