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Google nest won't connect to my telstra modem - Australia

sallmash
Community Member

Once I am in the Google Home app it:

Finds the device

Asks me to set up

Let's me scan the QR code

Does not connect - message comes up saying Connection failed.

I have turned off the modem plus nest and turned back on after waiting.

 

1 REPLY 1

Azarco
Community Specialist
Community Specialist

Hi sallmash,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link. If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps!

Kind regards,
Alex