Google offered to replace my busted nest wifi router but after 3 weeks I can't get any update

[jsaraivax]

For a couple of days, my wifi was useless with the router rebooting, and then I got an email from Google offering a replacement. I filled out the form more than three weeks later, but I still don't know when they will send a replacement, and I can't find a way to contact them. I am relying on an older router, but I need to decide whether to wait for the replacement or buy a new one. 

Has anybody experienced this? Any advice?

Regards,

Jose

[LovelyM]

Hello Jose,

Thanks for reaching out. I'm sorry for this experience.

I've reached out to the team working on concerns similar to yours. They have already received your form and are working on replacing your Google Nest Wifi device. You should get an email update from them soon, so kindly bear with us.

Cheers,
Lovely

[LovelyM]

Hi Jose, 

I wanted to check with you to see if you'd received an email from us. I see here that our specialist team sent emails to you asking for information needed to proceed with your replacement. Please reply to it as soon as possible so they can work on your issue.

Cheers,
Lovely

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan