Google support agents keep breaking their promise

[tranvu0112]

I got problems with Google Nest Wi-Fi. I have been ignored by at least 3 agents after they can't resolve issue, promise to escalate to higher support level and get back to me but nothing happened then. I finally posted a conversation in this community and they keep breaking their promise to help me.

Original post: https://www.googlenestcommunity.com/t5/Nest-Wifi/Slow-Nest-Wi-Fi-and-Google-support-agent-can-t-keep...

It's been 2 weeks and no one contacts me.

[brent33]

you may have to try and do a reset a few times mine was doing the same said low wifi i did the factory set like 3 times over 5 days of issues finialy today its fixed,onto the next issue my temp sensors ,but i do agree with you thats this crap is the new buy new thing, make stuff only last a bit then force you to buy new

[AbigailF]

Hello everyone,

@tranvu0112, thanks for posting. I’m sorry for the delay. I’ve checked on your case and saw that our senior specialist sent out an email reply to you today. Kindly check and continue your conversation there to avoid confusion. 

@brent33, I’m sorry to hear you also had this issue but it’s good to hear that it’s all sorted out. You mentioned something about temp sensors. Are you referring to your Nest Thermostat? I’ll wait for your update.  

Best,
Abi

[AbigailF]

Hey folks,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[tranvu0112]

Hey Abi, a quick update is I got the warranty replacement for the Nest router. Initial setup gave me the correct speed. I will update if it's slow again.

[AbigailF]

Hi tranvu0112,

I'm glad to hear that. Let's keep this thread open for a few more days to give you time to update us. Let us know if you have any other questions for now.

Thanks,
Abi 

[AbigailF]

Hello again tranvu0112,

It's me again. Just checking in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

[AbigailF]

Hey there tranvu0112,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi

[tranvu0112]

Thank you @AbigailF , I wish other agents could work effectively as you are and Jayson (the one who helps me with warranty replacement).

[LovelyM]

Hello tranvu0112,

We're glad that you're all set now! As your issue is already resolved, we'll go ahead and lock this thread shortly. If you have any questions or concerns in the future, feel free to create a new post.

Many thanks, 
Lovely