Google wi-if mesh not loading websites/apps

[Rdana1221]

A few months ago our computers, tablets, and cell phones began having issues loading certain websites & apps. But when we switch to the cellular network the sites load immediately. An example is ESPN, if it loads at all it’s in plain/html text with the blue links & dead picture icons. However, yahoo sports loads just fine. I have a Pixel phone the websites jam up on it as much as my iPad, which now can’t load the App Store, but most other apps appear to be fine. What happened and more importantly how can I fix it?! Thanks

[Rdana1221]

I forgot to add that I’ve done a full mesh restart and it still isn’t working.

[Dan_A]

Hi Rdana1221,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps.

or

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
5. Open the Google Home app Google Home app.
6. Tap the Wi-Fi coin  and then Settings Settings.
7. Scroll down and tap Advanced networking.
8. Scroll down to IPv6.
9. Toggle the switch off Toggle button off.
10. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
11. Unplug the power from your Google Wifi devices for 2 minutes.
12. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[Rdana1221]

Dan,

  Thank you for your response. To answer your questions, I have a Motorola modem that plugs directly into the Google router. We have the first generation Google mesh wi-fi. I use an Android Phone (Pixel 5) to control most of our Google Home, but also have an Apple iPad that is experiencing similar issues. Right now I'm using an Acer laptop and also have an HP laptop, both are experiencing these issues.

I looked into Bridge Mode previously and it's my understand that you can't/shouldn't use that for a mesh system. Is that not the case? Aside from that, I've tried everything else you've suggested except the factory reset.

A quick update, when I connect my laptop directly to my modem using an ethernet cable I'm pinging speeds well above 500mbps. When I connect to the Google router using the ethernet cable, I'm also pinging above 500mpbs. But when I go back to the wifi I'm pinging around 65-90mbps?! It's like there's something throttling down the speed once it hits the mesh/pucks.

Also, along w/ certain website not being able to open I was unable to log into the App Store on my iPad until I signed off the Google wi-fi and connect to a hotspot I set up w/ my cell phone.

Thanks again for your help, hopefully we can find a resolution to this! 

[Dan_A]

Hello Rdana1221,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Thanks,

Dan

[Dan_A]

Hello there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there for updates.

Cheers,

Dan