Google wifi is providing half the speed of my modem’s wifi. App shows no other usage, no mesh issues

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Jay Wohlken

I have 400 mbps internet. My phone is showing 190 on a speed test app I installed. If I change to my modem’s wifi I stead of Google Wifi I get over 400.

This is not correct behavior. I looked in the Google Home app and ran a mesh test with no issue. I see the Google wifi is receiving 445 mbps download.

The whole reason I bought Google wifi was to improve speed and reliability. Why on earth is it slowing me down? Can I correct this or get a refund?

[k3c4forlife]

Jeff,

Replying to this old thread.  It is absolutely ridiculous that this hasn't been fixed yet.  I bought Google Mesh because Google is supposed to make great products.  I pay for 1GB internet and I am getting 80MB over the wifi.  I have a Google Mesh Wi-Fi Pro Router and 2 signal extenders.  This is really disappointing...

[noel5]

I just bought and have 1gbps service, showing 890 on speed test thru home app then I will get 450 on mobile device but all desktops and PS5 are pulling 10-18 mbps?  one is line of sight!

[Lucianogob]

Hello Jeff any news on fixing this issue? What is the cause? When will it be fixed?

[squiddick]

lol, you **bleep**ers ever fix this? It's two years later and my 1G plan still only gets me between 300 and 650 mbps. That's one single wired device and NO wifi connections whatsoever.

[Jeff]

Hey, everyone.

I know it's been a while since we've had any updates in here, but I wanted to check in real fast. I still haven't heard of a fix for this, but it is still being looked at internally. I hope to have more to share soon. In the meantime, if any of you see any improvement or changes in your situation, please feel free to share here.

Thanks.

[Jeff]

Hey, everyone.

We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more.

Thanks.

[Jeff]

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Thanks!

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Choct62]

Jeff,

If anything it’s worse.  Feel free to close the thread without resolution, I’m going to purchase something that will actually work as advertised.  

[Jeff]

Hey, Choct62.

I'm sorry to hear it's not any better for you. I would be happy to keep the thread open if you would like to try and pick troubleshooting up some more. Let me know if you want to take another look at things.

Thanks.

[Jbro37]

Hi Jeff- Thanks for checking in. Apologies if I missed it but... I don't see that there has been ANY troubleshooting on this issue other than acknowledgement that there is a technical issue that needs to be resolved. As you posted on 1/19 (see above):
"We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more."

So, if this hasn't been fixed, why are you closing the issue? A bunch of us spent a premium on Google Mesh devices based on the expectation that they would perform but multiple folks on this thread (and in other, non-google support forums) have express this significant degradation in wifi performance when a device is literally INCHES from the router. 

What has to happen to get a major issue like this resolved?

thanks,

Jeff

[Bigchief8]

Still a problem with many people my old Asus WiFi works fine. Google should offer a replacement 

[Jeff]

Hi, Jbro37.

To give you a bit of an idea of why these things take so long is that the issues that pop up aren't universal. If they were universal bugs or flaws, a blanket solution could be rolled out without fear of affecting negatively other users. Since these bugs tend to affect small groups, the bug must be recreated reliably in a test environment so the cause can be understood and isolated. From there a fix needs to be developed that not only addresses the cause, but it doesn't create new issues within the affected group and the outside group. It's frustrating on the user's end waiting for a fix, we know, but the internal teams working on fixes have to stay at a pace that will make products more reliable over time.

So yes, we're still waiting for a solid fix on this. Some people are seeing improvements, but not all. The goal is to see it working 100% for everyone, for sure. As the apps get updated or new firmware versions roll out to hardware, the affected pool shrinks. I'm sorry you're still seeing the same issues. I know if it was me I would be upset as well.

Thanks.

[whaleswatch]

I'm guessing a bunch of us haven't spoken up because we know it's an issue and we're following threads on it.  Maybe everyone needs to speak up - I'm having this issue too. 

[whaleswatch]

[Gs2]

Mine is similar. My speed from my provider is over 800. I am getting 219 from the router.

[Gkcyran]

I am having same issue with 900mbs. Into the house 30mbs to kbs speeds on mesh 

[PulaBrown]

Me too

[Nav2022]

Provider plan : 1gbps

Wifi speed test  over main router : 500mbps

WiFi speed test over Google mesh : 100mbps

is this what I paid for ? 

[Benni]

No. Google throttle speeds and can't seem to figure it out themselves.

Test the home app and test ethernet directly into your laptop. Mesh reduces speed to 1/4

[Bigchief8]

I do not believe this is affecting a small group, simply Google slow Google WiFi. 

[Captainstab1n]

Hi Jeff I have the same issues how do we get a refund as product is not doing its proper job

[Jeff]

Hi, all.

Just as a bit of news, there is an update coming out soon. You won't need to do anything to receive the update as they are pushed and downloaded automatically to your devices. The rollout will be coming soon, so keep an eye out for that and let me know if you see any changes in your network behavior.

Thanks.

[MK3]

Would it be possible to shed some light on the update such as what it addresses and the rollout schedule?  Also, can you talk a bit more about how many customers face this issue and what differentiates them (us) from customers who apparently have units that work properly?

[Choct62]

Hi Jeff,  

I’m still on the old firmware even after power cycle.  Since there is no way to force an update, what is the eta for full fleet deployment?  The measured speed at my tablet is 70 Mb/s on the mesh vs 370 Mb/s using the internet provider router.

[Jeff]

Hey, Choct62.

Everyone should have the update by the 25th this month. That's the target for 100% rollout right now. Sometimes things can change a bit, but it looks like that date will stick.

Thanks.

[Jbro37]

Thanks Jeff - we all really appreciate you seeing this issue through to resolution. Looking forward to seeing the update land on my devices. Once received, will test and share back performance updates with the thread. 

Thanks!

[k3c4forlife]

Jeff,

Replying to an old thread.  Is there some sort of firmware update that I need to download.  I have 1GB internet into the house and I am only getting 80MB over the Mesh.  I have the Router and 2 extender points...

Thanks

[Jeff]

No problem, Jbro37. We're definitely in the final stretch for rollout on those updates, so hopefully we're at a resolution soon here.

[Huey9ball]

Last year Jeff! What is going on!

[Dschuurman]

I also have this issue and I just reset my network and updated. 6 points in my house and crap speeds.

[JasonS2]

I have the same issue as described above. I don’t think I got the firmware update. Is there any way to manually do it? I bought the system last year from Best Buy so I would assume it had the latest software. All I know is that my provider speed is twice my google WiFi speed

[Jeff]

Hi, TheChamp.

Device prioritizing definitely helps get speeds up to a specific device, but there's definitely something else happenings where speeds are lower for many users across the board than they should be. Using device prioritizing is a fantastic tip though for those that aren't using it to get one device to stay at a strong speed.

Thanks.

[Polipo88]

Hello Jeff. I am experiencing the same issue as many users here. I have 900Mbps in download when I run the test with Google Home app and when I do the same test with Speedtest I get max 499Mbps.at the access points I get max 200Mbps but that could be due to interferences. However, I find it very frustrating and I believe there is some kind of bottleneck or limit to connection in the Google Nest router that prevents the speed to exceed 500Mbps which is not what is advertised... I tried to prioritize the devices and run the test again but it doesn't work either. My  firmware is 14150.43.80 . I bought Nest before getting fiber to my apartment so I past the term for return policy, you can imagine the disappointment to see the speed cut in half after the installation. I felt a bit played to be honest. what shall I do?

[Jeff]

Hi, everyone.

I have a couple of things for you to try if you're still seeing this issue. Yes, there was a firmware rollout at the end of April, but if you're not seeing any improvement, your issues aren't related to that firmware release. The first thing to try is to run a quick test. Prioritize a device on your network through the Home app. It doesn't matter what device you prioritize, just make sure a device is set as the priority device. Once you have that set, run a speed test and see if it changes your results. We're seeing quite a few people who have their speeds return to full at this point.

The second thing to try is to change out the ethernet cable that runs between the modem to the router. This has been a less common fix, but we are seeing users report that after changing the cable they're seeing full speeds again.

These aren't magic bullet fixes, but they're having good results for some users. Give these a try and see if it improves things. If not, let me know here.

Thanks.

[csmicfool]

Hi Jeff,

Thank you - yes the priority device feature does temporarily solve the problem for the entire network.

However, I cannot set a permanent priority device. I can only select one for up to 8 hours and then the problem returns.

I hope there is a fix inbound?

[Jondalar69]

This issue only started for me on 10th July, we have 100 MBPS broadband, typically 62 MBPS on wired or wifi, Google Mesh is only giving 18 now.  I can turn all other wifi off and no change, IPV6 is off, priority device made no change either... Please fix this

[Jaimesmsn]

HI,

I agree with you Jondalar69, on 10/12, I am hitting my theoretical max speeds (500gb from Frontier).
Then on 10/14 my number basically go to half.

I still have issues, I have not added anything to the network. 

I have tries all your suggestions Jeff, I have reset and done all the tricks and nothing improves it. With all the testing the tech has done and all the testing I have done on my own, i cannot recommend this to anyone in my family or my parents. I am a Tech Project Manager and this is quite embarrassing to me when my family relies on me to "keep things running".

I called out Frontier and they were kind enough to test end end, including the ONT, which is connected directly to Google nest wifi and results from them and me on a wired laptop on the ONT were 510-512 etc.....connect my laptop directly to Google nest wifi and I I get about 230-280.

The tech even told me to test out the eero's (gave me one with my tier of speed). If it works, I am done with Google nest. Everyone is upset with all the dropouts and wifi issues.....

[Jeff]

Thanks for the responses and updates. It definitely helps us sort this stuff out more quickly.

Wingfan13, have you tried prioritizing a device to see if ups your overall network speed as well?

[Wingfan13]

I did and that didn't help.