HP OFFICEjet PRO 6968 wont print Cannot connect to Web Services for HP Instant Ink

[DMHREHOR]

HP OFFICEjet PRO 6968 wont print Cannot connect to Web Services for HP Instant Ink 

HP printers only support 2.4 GHz not 5GHz (have SSID name for 2.4 ghz changed/named differently than the 5ghz), confirm if your router has this feature . 

Anyone know how to fix. Have spent hours on phone with HP. 

[RXShorty]

Hi @DMHREHOR 

Which Nest Wifi device do you have?
The Nest Wifi devices use the same SSID for 2.4GHz and 5GHz simultaneously.

Do you want to connect by using WPS? Because this isn't supported on Nest Wifi devices.
Found THIS topic which suggests connecting to printer first with an USB cable to set it up with the latest drivers.

[olavrb]

To add to what @RXShorty already said: More on how Nest Wifi does a combined SSID for all bands:

• https://support.google.com/googlenest/answer/6293481?hl=en

The printer also has an ethernet port. If that's an option, and you need more ethernet ports, add an unmanaged switch downstream of the primary Nest Wifi unit.

• https://support.google.com/googlenest/answer/6274262?hl=en

[Jeff]

Thanks for the info, RXShorty and olavrb.

Hi DMHREHOR,

I just wanted to jump in real fast to see if you saw the replies here and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey DMHREHOR,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff