Nest Pro not recognizing my HP printer. Have been unable to add or link device.

[GA945]

Nest Pro New, network name remained the same. Took old router out reinstalled Nest

 HP printer not being recognized or printing on any device, mobile or laptop. Even tried printing using USB  nothing. How do I link these products together?

[AbigailF]

Hi GA945,

Thanks for posting — let's see what's going on.

A few questions: did you set up your network again after connecting your Nest Wifi router? What kind of modem do you have? Is it a modem router combo? What's the model number of your HP printer? Can other devices connect to your network successfully?

We'll wait for your update.

Best,
Abi

[GA945]

Thanks for responding. Yes, we reset the network after the Nest Pro was installed. Everything else in the house connected successfully.  The printer, however, never showed as a device in the house. I did find on google that the HP required a special link which I performed so the Nest is not showing it as linked, it does appear as a printer under items on the network. HP is not seeing or acknowledging the Nest router.

The modem is an AT&T BGW210 which is a modem router combo.  the model number of the printer is Officejet 5522.  

I am available to answer any additional questions regarding this matter.

Gwen Arnold

[AbigailF]

Hey GA945,

Thanks for the update. To confirm, were you able to install the necessary printer drivers after connecting it to a computer via USB? Also, what system were you using before the Nest Wifi Pro? 

Regards,
Abi

[GA945]

Hello Abagail,

The printer has always been connected wirelessly, never connected using a USB cord, I verified all drivers for the printer prior to reinstalling the printer, The printer after several tests always passed with no problems, however, my laptop and cellphone don't see it on the network.

My network has always been on AT&T and the router was the BGW210. Now I am using the Nest Pro router (I am assuming the modem on the BGW210 for the line connection).

Hope this answers your question

Ga945/Gwen

[AbigailF]

Hello GA945,

Nest Wifi Pro doesn't support Wi-Fi Protected Setup (WPS) printers. You need to use the printer as a network-attached printer, connect it to a computer via USB, and install the necessary printer drivers. You should be able to print after that.

Cheers,

Abi

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[AbigailF]

Hey GA945,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks, 
Abi