I bought a 3 pack of Nest Wifi Pro when it launched, and generally it's been great. However, the point that's setup in the basement seems to be performing horribly right now. The way my network is currently setup is:
The point on the second floor seems to work pretty well, but I constantly have issues in the basement. I only get speeds of about 22 mbps, even though it's a Gig fiber line. For reference, the devices connecting sit about 10 feet from the point, and the main router is located about 15 feet directly above it.
My guess is the issue is that the floor/ceiling is causing issues between the two points, but I really have no idea and the Home app doesn't help much with troubleshooting. My current thinking is to try and find a way to hardwire the points to one another, but I'd really like to avoid that because it'll be kind of a pain to get it to work. Is there anything I might be missing with the setup/configuration that could be causing this?
Thanks for the help, @gjouret.
@weebs11, I’m sorry to hear you’re having an issue with one of your Nest Wifi Pro mesh points. It’s possible that the floor is what’s causing the issue, as thick walls can cause degradation of mesh connection which in turn affects network performance in that specific point. You can hardwire that point to your main Nest Wifi Pro router as a fix.
You can also check this article for more helpful information. Let us know if you have any other questions or clarifications and we’ll be happy to help out.
@weebs11 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Wifi Pro? Were you able to read the information and check the link that Abi has shared? In case you have an update, you know where to find us.
I appreciate the help, Abi.
Not really. The pods run for a few days, then reboot, go offline, sometimes come back online, sometimes not. Other devices that are hardwired (i.e. avoiding your WiFi pods) remain connected and work fine. From comments of others in this forum, this looks to be a common issue. Your online tech support can't help--since they typically end up asking you to reboot the pods, which, yes, re-establishes their connection. Wait a few days, rinse/repeat, and the issue(s) start again. Contact your tech support, and they start the standard troubleshooting script all over again: have you put your ISP router in bridge mode? Can you move the pods closer together (over ethernet?), set the DNS manually, turn off IPv6. The only thing we haven't done is sacrifice a chicken and chant incantations over the entrails.