05-25-2022 07:05 PM
I guess that by design google devices try to be very easy to manage so they hide the access to all the parameters. I understand that, but....
We work for Goolge. We make displays. In this case, to show Google devices in retail stores. We ussualy set the divices outside the store (in our warehouse) and that's fine.
Google build some home-style booths in a few stores to show the different devices on different rooms/spaces. This booths are 15 x 30 feet.
We are not able to connect the devices. If it connects, then it disconnects. We install, uninstall, reset, reconfigure without success.
This is our configuration
- 1 modem with internet access (working well).
- 1 Nest Wifi connected to the modem through ethernet cable (ok)
- 1 Home App using Nest Wifi as network.
----- up to here everything works, then...
- 1 Nest Hub (first gen) (it connects / disconnects)
- 1 Chomecast (first gen) (unable to connect)
- 1 Nest Cam
- 1 Nest Doorbell
- 1 Philips Hue Bridge with 7 lamps (working ok from Philips app) (visible from Home but without functionality)
- 2 Nexxt smart pulgs (it connects / disconnects)
We hope some changes in configuration over Wifi let us connect all the devices. Any advice??
We are located in Mexico City. We are willing to talk/email/message anyone who can help us and Google to fix this issue.
Thanks in advance.
05-26-2022 07:58 AM
Hi, Nico_las.
Thanks for providing those details for us and being so thorough in your description. This looks like a situation where I would like to have a higher tier of support work with you to resolve this. I just need you to fill out this form, here: https://bit.ly/31vCfcQ. Once you've filled that out we can get you in touch with some specialized support. After filling out the form, let me know and we can move forward with getting this worked out for you.
Thanks!
05-29-2022 09:41 AM
05-30-2022 10:16 AM
Hi Nico_las,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
05-31-2022 10:34 AM
Hi Nico_las,
Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward