I have 3 google nest wifi pro's in my house and the wifi drops constantly

[513ulti]

I have 3 google nest WIFI pro's in different areas in my house and the WIFI drops constantly i have Altafiber 1 gig internet with it. all of my Lan connections are running smoothly its just the WIFI that is the issue i've followed every trouble shootings suggestion that is listed on this forum and still nothing works.

reset network- Still does not work

unplug wait a few minutes an plug back in - Still does not work

ive done everything numerous times and not one works for me 

ive spent over 300 dollars on something that does the same amount of WIFI connection as my local Starbucks.

i have a hub in my 2nd floor my 1st floor and my basement.

i haver even tried just grouping all three together and still have the same crappy connection when i do a connection test i get around 960 download and around the same for upload but then wifi doesnt show any of that. 

[Pdshedges]

Download the wifiman app and check the nearby signals. It sounds like overcrouding. You'll see your WiFi name, check what bands you're router and points are using. Check to see if other nearby WiFi signals are using the same bands. If so, that's the problem. Good routers don't give you much control as to band selection, but you'll know if it is or is not the cause. Can you tell me which routers you have exactly so I can try to be of better assistance?

[513ulti]

I am using three google nest wifi pro’s

and nothing is being over crowded 

[Dan_A]

Hi 513ulti,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Thanks for helping, Pdshedges!

Best,

Dan

[513ulti]

Hey thanks for getting back. I am using fiber optics straight from my online provider into the nest  I have done the resets and the 8.8.8.8s 

[Dan_A]

Hey there,

Thanks for trying. To isolate further, what is now the status of your connection after trying the steps that include changing the DNS settings to the suggested ones above and the factory reset? Is it better now? If not, is there an error message saying otherwise?

Keep us posted.

Best regards,

Dan

[513ulti]

The router itself is pulling close to a a gig which is what I pay for with altafiber  but the signals drop frequently nonetheless and their is only drywall in between points 

[Dan_A]

Hello there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Kind regards,

Dan

[Dan_A]

Hello 513ulti,

We haven't received your form. Have you had a chance to fill it out?

Thanks,

Dan

[513ulti]

Didn’t see the first message just filled it out 

[Dan_A]

Hey there 513ulti,

I’m sorry to reply this late, but I’ve been following your case, and good thing you’ve already been contacted by our higher tier of support. From here on out, you can continue the conversation there for a better understanding of your situation and to get better results. For any future concerns, you know where to find us. We're here to help.

Cheers,

Dan