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I'm trying to add a Nest WiFi point to my Google WiFi network but it fails at the end of setup

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Robert Donnelly 8910

I purchased a Nest WiFi point to add to my Google WiFi network. When I go through the setup in the Google Home app it makes it to the "Adding to your network" stage and then fails.

4 REPLIES 4

abellaj
Community Specialist
Community Specialist

Has anybody experienced this error before? I've seen posts here about network connection issues after the network has been set up but nothing about failing to make the initial connection.

 
Any help, advice or pointing in the right direction would be appreciated.
 
From: Robert Donnelly 8910

Jeff
Community Specialist
Community Specialist

Hi, Robert Donnelly 8910.

Sorry about the issues you've been having with your WiFi point setup. I imagine that's quite frustrating to deal with. I just wanted to check in to see if you still needed help on this and to see what troubleshooting steps you have taken so far. If I can still help, please let me know.

Thanks.

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. Thank you.

frances
Community Specialist
Community Specialist

Hi All,

 

I have not received any responses in a few days, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns, please feel free to start a new thread and we'll be happy to help.