I need an update on a replacement nest wifi.

[Conrailengr]

I received an email from Google support offering to replace my nest wifi after I fill out a form on their website. I filled out the form and need an update. It's been 3 or 4 weks.

[Muddi]

Hey Conrailengr,

Thanks for visiting the Community.

My apologies for the late response. Could you tell us the case ID so I can check the status?

Looking forward to your response.

Cheers,

Muddi

[Conrailengr]

1. This is the email I received. I don't have a case number.
2. That is the sn for my router.

[Alex_S]

Hi Conrailengr,
 

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[Dan_A]

Hello again,

We haven't received your form. Have you had a chance to fill it out?

Thanks,

Dan