I receive the following error message: point was manufactured for a different country

[RobdeV]

I keep getting the following error message on all my nest wifi points when trying to connect to my nest wifi network: his Nest Wifi point was manufactured for a different country.

Thia only happend after factory resetting my wifi network, before it worked for years. And i bought them all via de google store online.

[lusvin]

Hi @RobdeV,

Thank you for posting in the community. I'm truly sorry to hear that you are receiving a "point was manufactured for a different country" error when trying to add your Nest WiFi point to your network. But don't worry; I'm here to help. Let's work together to solve this.

I would like to ask you some questions to gather more information and find a solution for your situation. Here are the questions:

• What country are you in currently?
• Do you have any difficulties connecting any other devices to your network, or is it only the WiFi points?
• Do you have any kind of VPN enabled on the phone you're using for the setup process?
• Have you already tried to use another device (phone, iPad, or tablet) for the setup process?

I'll be waiting for your response. This information will help us find a solution for you. Keep me updated.

Best regards, 

Lusvin

[RobdeV]

Hi Lusvin, 

Thank you for your support and here are my answers:

• What country are you in currently? > The Netherlands 
• Do you have any difficulties connecting any other devices to your network, or is it only the WiFi points? Only the wifi points
• Do you have any kind of VPN enabled on the phone you're using for the setup process? > No
• Have you already tried to use another device (phone, iPad, or tablet) for the setup process? > yes tried it also with my samsung tablet

[lusvin]

Hi @RobdeV,

Thank you for your prompt reply and the detailed information. This is very helpful in resolving your case. 

To receive further assistance for your device and check the information about it, please fill out this form with all the necessary information. Once you've completed the form, please let me know. Someone from my team will contact you shortly to help. Remember to attach the community thread in the form.

Let me know how it goes. 

Best regards,

Lusvin.