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ISP is requiring a MAC WAN address from my device HELP!

TimmyT21
Community Member

My ISP is requiring a MAC WAN address from my device in order to setup my Nest WIFI pro. I gave them the MAC address on the bottom of my WIFI pro but they say that it isn't working and that they don't even see the  device trying to connect to the network. Anyone have any ideas? I'm using a Google Pixel 6 to setup my WIFI Pro.

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hi TimmyT21,

Thanks for posting — let's see what's going on.

A few questions: do you have a modem router combo provided by your Internet service provider? Also, do you get any messages when you try to set it up on your Google Home app?

We'll wait for your update.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey TimmyT21,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello TimmyT21,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks, 
Abi