Inconsistent Speeds

[Cody238]

Hi, I have been noticing a massive inconsistency in speed between the router and my devices. The router speed test averages between 600 and 700mbps, but my devices average between 10 and 50. The connection has recently started to drop multiple times per day. My access points say they have a good or great connection, and all of my devices are at 4-5 bars even during the connection drops. Some speed loss is expected with WiFi devices, but this seems extreme. Is there anything I can do to troubleshoot and resolve this issue? Thank you in advance.

[kirkx5m]

we have gig service and testing shows 900/900, our google router is hardwired to our frontier router and wifi speeds are barely over 200/200, very frustrating indeed. like others mentioned this is not acceptable!!!!!

[Dorkimoe]

firmware update is coming out to address the speeds this week

[kirkx5m]

i’m reading threads and firmware updates have been rolled out since march hopefully this is the one!

[AbigailF]

Hi everyone,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hey folks,

Chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Cheers,
Abi

[kirkx5m]

i’ll try this weekend and come back here to post results

[AbigailF]

Hi kirkx5m,

Sure, we'll wait for the results. I'll keep this thread open but please be advised that as Community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best,
Abi

[AbigailF]

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Cheers,
Abi

[AbigailF]

Hello folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,
Abi

[kirkx5m]

hi Abi is there a 1 on 1 chat or phone support I can get?

[AbigailF]

Hi kirkx5m,

Our Google Wifi phone support number is 1-844-442-3693. You can also reach out to our chat support through this link. You just need to fill out the necessary details and you should be able to reach a chat agent shortly.

Cheers,
Abi

[AbigailF]

Hey kirkx5m,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

[AbigailF]

Hello kirkx5m,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,
Abi

[kirkx5m]

you can lock it up thank you

spoke with customer service to no avail the speeds are still slow

ordered a netgear orbi to replace my google wifi sadly

[AbigailF]

Hi kirkx5m,

We're sad to see you go. If ever you change your mind, we're here to help. We'll be locking this thread shortly. Feel free to create a new thread should you need further assistance.

Regards,
Abi