Internet Cutting on and off

[honkytonk]

Hi there,

My wifi has been cutting in and out for the past few months. If I am at home when it happens, I simply unplug my Nest Router and Router/Modem that it is connected to and once it comes back on the internet is on again. If I am not home, the internet connection sometimes comes on automatically again, but can take hours or days before it comes on again. This is very frustrating when I try to check my nest camera if I am away and then I cannot view it since my internet connection is out. I did reach out to my ISP, and I believe they reset the connection on their end, but I think it is something to do with my Google Nest or Router/Modem that is provided by my ISP since it comes back on with no issue after I turn the power off and back on for them.

Could it be the WAY my Google Nest is connected to my router/modem? I have it connected to an ethernet port on the router/modem, not to the WLAN port. I don't have any of the info that was needed to connect to the WLAN port and initially my connection over the ethernet port was working fine so I thought it was okay. I'm not very experienced with internet connection stuff, so please let me know if you have any better understanding than I do on what is happening here. Thank you so much!

[olavrb]

WLAN = Wireless LAN, so you are probably talking about the WAN port. 🙂

It might be related to how it's connected and set up with your modem, or modem/router combo. If you haven't put the modem in front of Nest Wifi in bridge mode, you might have double NAT, which could cause problems like this. More info:

• https://support.google.com/googlenest/answer/6277579?hl=en
• https://support.google.com/googlenest/answer/6240987?hl=en

What exact modem make and model do you have?

What WAN IP address does Nest Wifi report that it has in the Google Home app? A typical WAN IP, or a typical LAN IP like 192.168.x.y, 10.0.x.y, 172.16.x.y (also known as "private network" or "RFC 1918" addresses).

• Google Home app -> Wi-Fi (icon) -> Settings (icon) -> Advanced networking -> WAN.

If the latter (WAN IP = private network address), it is a indication that you have double NAT, which should be avoided if possible.

[Jeff]

Hi honkytonk,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey ,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff