Internet lags after 5 minutes on a site.

[k2stevethomas]

Just recently our family has noticed a severe lag on gaming sites after 4-5 minutes. If you close out and come baxk, works perfect for 4-5 minutes. Nothing on my nest network has changed, no new devises or users. I have turned the pods on/off several times, no difference. I have the original pod from 3-4 years ago. Any help?

[AbigailF]

Hey k2stevethomas,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi k2stevethomas,

Apologies for the late reply. Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hello k2stevethomas,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi