Google Nest Wifi Pro Wifi 6e

[TheSlick]

Hi,

I can't connect to Google Nest Wifi Pro band 6e. I'm using Google Pixel 7 Pro and also Samsung Galaxy S22 Ultra.

[olavrb]

Make sure WPA3 is enabled on Nest Wifi in the Google Home app, and make sure that your Wi-Fi 6E capable devices are connected using WPA3.

There has also been some issues with Pixel devices:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Can-t-connect-to-Nest-Wi-Fi-Pro-on-6-GHz/m-p/275241
• https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-Wifi-Pro-Slow-Speeds/td-p/306904

[TheSlick]

Couldn't connect again

[AbigailF]

Hey folks, 

@olavrb, appreciate your helpful response. 
@TheSlick, chiming in to ensure everything is good here. To confirm, have you had the chance to try the suggestion above? 

Best,
Abi

[TheSlick]

Yes but with no results 

[AbigailF]

Hi TheSlick,

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Google Wifi devices for 2 minutes.
If the issue persists, try factory resetting your network.

Let us know how it goes.

Regards,
Abi

[TheSlick]

Only ISP fiber router. I did reset the Nest Wifi Pro and still can't connect to 6e. Also, main Nest wifi pro drops wifi signal with my Pixel 7 Pro but the other mesh wifi signal is stable

[AbigailF]

Hello TheSlick,

Thanks for the update. Our apologies for the late reply. To confirm, were you able to do the other steps mentioned aside from factory data reset? We'll wait for your update.

Cheers,
Abi

[AbigailF]

Hey TheSlick,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Thanks, 
Abi

[TheSlick]

Thank you for your help. Unfortunately, I couldn't connect to the 6Ghz. I went back to my old router and i will return Google wifi pro.

[AbigailF]

Hi TheSlick,

We're sad to see you go. If ever you change your mind, we're here to help.

Best,
Abi

[AbigailF]

Hello TheSlick,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Cheers, 
Abi

[AbigailF]

Hey TheSlick,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi