Hi @Awatt!
Thank you for posting in the community. I'm sorry to hear that your device won’t reset with the modem and there is no internet connection on your Google WiFi device. I appreciate your efforts in taking those steps before. I'm happy to help you!
To help me find the best solution, I'll need to ask you a few questions:
- Which Google Nest WiFi device do you have?
- Can you see any LED light on your device? If so, what color is it?
- When you say you reset it, do you mean you perform a factory reset on your devices?
- Can you see any error messages in the Google Home app?
Please keep me posted. I'll be waiting for your response.
Best regards,
Geremi
