Issue with Nest router

[IndraThiru]

Having issue with router, no internet at all

[mrthink]

Same in Cary, NC

[MplsCustomer]

@IndraThiruand @mrthink 

Can you share any specifics? You can share details, in hopes that a customer in this forum has suggestions.

Or you can contact Support starting with this link:

https://support.google.com/googlenest/gethelp

[mrthink]

It turned out to be a cut cable.  Our landscaper was edging and cut it in two places.  Google fiber outsourced service had me back up and running in 3 hours.  Very pleased!

[lucasortega2]

same 

[LovelyM]

Hi everyone, 

Thanks for posting here in the Community.

@MplsCustomer, many thanks for your help on this.

@mrthink, I appreciate you sharing the specifics of why you lost your internet. I'm glad to know our Google Fiber team was able to get your internet back on track. Hope this never happens again.

@IndraThiru and @lucasortega2, I know the struggles when the internet is not working. I'd like to ask some questions: does your modem have an internet connection? Were there any recent power outages in your area? Has your Google Nest Wifi router been set up before or is it new?

Make sure your modem has an internet source. Connect the Ethernet cable securely to your modem and to your primary router's WAN port. Check out this support website to learn more: Fix your Google Nest Wifi or Google Wifi network.

If there’s anything else I can do to help, please let me know.

Best,

Lovely

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[mrthink]

All is well with everything working perfectly.   Thanks for checking!

[Jake]

Hey there,

I am glad to hear everything is good to go from here. With that being the case, I am going to go ahead and lock the thread in 24 hours. Please let me know if you have any further questions from here, as I would be happy to review.

Best regards,

Jake