Laptop will not stay connected to nest wifi

[Guacanoele]

Hope someone can figure this one out. Laptop set back to factory settings, nest set back to factory settings. Laptop connects to virgin wifi, no problems. Laptop connects to nest wifi, "connected no internet" message, then kicks laptop out. I have been online with microsoft support to see if it was windows, I have ran every trouble shooter going. No hardware or software issues found. I have posted on here for months trying to get to the bottom of it. But if everything is set back to factory settings, what else can I do??!! It is the only device in the house that has issues, so I dont think it is nest. Getting to the point where I am going to use the laptop as a paperweight and get a new one.

[olavrb]

Did you try all the things mentioned here?

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Laptop-will-not-connect-to-nest-wifi-unless-it-is-p...

Especially the last suggestion: A new network card.

[AbigailF]

Hey folks, 

Thanks for lending a hand, @olavrb.
@Guacanoele, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[AbigailF]

Hello Guacanoele,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi