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Lost Internet Access

BUTCH70
Community Member

Due to a power failure, my FiOS router bit the dust.  I had a nest router underneath the FiOS router.  So, I direct connected the FiOS network to the nest router.  All of my devices connected to the nest did not notice a difference except my work pc (Microsoft, windows 10).  It connects to the WIFI as always, however, there is no internet access as I had before switching the router.  I hauled my pc to the nest router location and connected it with an ethernet cable.  That worked fine and I had full internet access.  Unfortunately, I can't work in the closet with the nest router.  The pc will connect to the nest WIFI but still does not allow internet access.

I have have a Mac pc that is connected to the WIFI and it works fine with full internet access.  I also have 4 iPhones, 4 smart TVs, 5 amazon echo devices, and an Xbox that all work fine with full internet access.

Right now I am having to limp along  using my iphone's hotspot for my pc's internet connection to my work.

Calling Verizon and my IT group has been useless.

Any ideas on what I can do to fix this problem.? Everything has been reset multiple times to no avail.  

1 Recommended Answer

BUTCH70
Community Member

A complete factory reset and re-setup of the nest fixed the problem. 

View Recommended Answer in original post

1 REPLY 1

BUTCH70
Community Member

A complete factory reset and re-setup of the nest fixed the problem.