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Mesh connection

JCB1
Community Member

‎09-20-2023 12:22 PM

I have for several years used a Google mesh system to extend my wifi signal & it has always worked great.  However, I am now have connectivity issues with the nest unit farthest from my modem ("Family Room").  I.e. weak signal, devices default to 2.4G rather than 5G or to %G w/ "no internet."  I have run the mesh connection test on my Google Home app & it says all connections are "great."  However, when I place my iPhone directly next to the Family Room unit the wifi signal strength doesn't increase (sometimes it actually decreases!).   All this started when I recently upgraded to a more powerfuI modem.  Is it possible that the mesh isn't jibing with the new modem?  Or could it be that the mesh system is just getting old and worn out (I've had it for several years).  Any thoughts?

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Dan_A
Community Specialist
Community Specialist

‎10-04-2023 11:00 AM

Hi JCB1,

 

That certainly isn’t the experience we want you to have and apologies for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

 

We know that you’ve already tried other options. It would be a pleasure to help you get through this. Kindly try these steps:

 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6:
    1. Open the Google Home app Google Home app.
    2. Tap the Wi-Fi coin  and then Settings Settings. 
    3. Scroll down and tap Advanced networking.
    4. Scroll down to IPv6.
    5. Toggle the switch off Toggle button off.
  5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

 

You may skip any step that you’ve done already.

 

Let us know how it goes.

 

Best,

Dan

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