Mesh point issues

[SRoth78]

I have a mesh WiFi setup. 1 of the points is giving me problems. Internet works fine but every couple of days I have to unplug it and plug it back in to get it to respond to voice commands such as turning off lights. Everything is set up correctly in the Home app because once it is plugged back in it works. Could I have a bad point?

[Sincere759]

Having the same issue... give support a call... this has been an on going issue for months and they wont acknowledge there is an issue with their product after latest software update

[Juzdu]

I'm having a similar issue.  What does support say when you call them, and more importantly, do they have a fix?

[SRoth78]

Where do I find a phone number? Would love to hear what they say.

[Juzdu]

They'll say to reboot it. Then it will work and they get you off the phone, coz the problem won't happen again til hours or days later

[EdwardT]

Hi folks,

I'm sorry to hear that you're having an issue with using the voice commands on your Google Nest WiFi points. I'd love to know more about this and I have a few questions:

• What is the light status of the point when it stops responding to your commands?
• Are you getting any message from the Google Assistant when you give a command?

Looking forward to your response.

Thanks,

Edward

[SRoth78]

Point doesn’t respond at all. No lights or voice. It does have power because if I touch it I can change the volume. Also seems to still have internet. My Roku tv is 6 feet away and it isn’t affected. Before I added the mesh, the tv would buffer constantly because WiFi was too far away.

[SRoth78]

Also, if I check in the Home app it says it has a good connection.

[EdwardT]

Hi SRoth78,

Thanks for the added information. Does it light up when you say the hotword? To isolate the issue further, please try the troubleshooting steps on this link and let us know if there's any improvement.

Thanks,

Edward

[Jeff]

Hi, SRoth78.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[SRoth78]

hasn’t happened since my original post. Prior it was happening every couple of days. Hoping it has resolved itself.

[Juzdu]

I didn't wanna jinx it but I haven't had the problem in a week or so either.

[Jeff]

Thanks for chiming in with that update. I don't want to close the thread quite yet, so let's leave it open and watch how things go. If anything takes a turn for the worst, please let me know.

Thanks!

[Jeff]

Hi, SRoth78.

I just wanted to check in real fast to see if things were still working for you. If you have seen any issues, please let me know.

Thanks!

[Jeff]

Hey, Sroth78.

I thought I would check in one more time to see how things were going with this. Let me know if we need to keep investigating here.

Thanks.

[Jeff]

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[TShuck]

Same issue here over the last couple of weeks. 

[vishal927]

i have same issue from last 3 days just 1 point keeps going offline.... when i reboot by unplugging it is back on line.