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Microsoft Teams Screen Share unusable on Nest Wifi Pro (works when using VPN)

warpkid
Community Member

I recently picked up a Nest Pro and am wondering if anyone else is having an issue with MS Teams - specifically the screen share feature?

As an aside, video calls are also more unstable and lower quality but screen sharing is totally broken for me.

When I screen share, users on the call see nothing but a black screen. However, if I connect my work VPN, everything is fine.

I have disabled the quality of service features on the router (not preferring video or gaming).

Any advice appreciated!

I have cleared the cache of Teams.

I am on the latest firmware ending 46, I think (from memory)

7 REPLIES 7

RXShorty
Gold Product Expert
Gold Product Expert

Hi @warpkid

Do you also have the WPA3 options enabled?
I had some performance issues when this was disabled.

After enabling: Use Wi-Fi protected access 3, and a network reset, everything worked great. 🙂

warpkid
Community Member

Yeah I have it enabled and it doesn't seem to help.

It's just really weird that it works fine over a VPN.

RXShorty
Gold Product Expert
Gold Product Expert

Hi @warpkid

That is strange indeed. Do you use the local client? If so could you check if this also happens when you use the browser based version of Teams?

warpkid
Community Member

That's a good question. I shall give it a go and report back!

AbigailF
Community Specialist
Community Specialist

Hey folks, 

@RXShorty, appreciate your helpful response. 
@warpkid, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hi warpkid,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

AbigailF
Community Specialist
Community Specialist

Hey warpkid,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi