Microsoft Teams Screen Share unusable on Nest Wifi Pro (works when using VPN)

[warpkid]

I recently picked up a Nest Pro and am wondering if anyone else is having an issue with MS Teams - specifically the screen share feature?

As an aside, video calls are also more unstable and lower quality but screen sharing is totally broken for me.

When I screen share, users on the call see nothing but a black screen. However, if I connect my work VPN, everything is fine.

I have disabled the quality of service features on the router (not preferring video or gaming).

Any advice appreciated!

I have cleared the cache of Teams.

I am on the latest firmware ending 46, I think (from memory)

[RXShorty]

Hi @warpkid

Do you also have the WPA3 options enabled?
I had some performance issues when this was disabled.

After enabling: Use Wi-Fi protected access 3, and a network reset, everything worked great. 🙂

[warpkid]

Yeah I have it enabled and it doesn't seem to help.

It's just really weird that it works fine over a VPN.

[RXShorty]

Hi @warpkid

That is strange indeed. Do you use the local client? If so could you check if this also happens when you use the browser based version of Teams?

[warpkid]

That's a good question. I shall give it a go and report back!

[AbigailF]

Hey folks, 

@RXShorty, appreciate your helpful response. 
@warpkid, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Abi

[AbigailF]

Hi warpkid,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[AbigailF]

Hey warpkid,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi