Multiple Issues with Nest Wifi mesh system

[vaal326]

1. I have mesh 3 routers Nest Wi-Fi system. Lately from time to time one router, randomly, goes offline.

Any idea why and how to fix it?

2. Also, at the router level, the internet speed is 850/800 MB/sec. Devices close to the main router have a speed of 450/400 MB/sec. On the next floor, devices close to the router speed of 250/200 MB/sec, and on the third floor speed of 150/100 MB/sec.

Is anyone experiencing the same issue and what is the solution?

[NGI]

Having the same problem with router/modem or wifi points (4) going offline at random. Leaving a reply here to follow this topic, hoping someone would have a solution.

[Dan_A]

Hi folks,

@vaal326, @NGI, that certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[vaal326]

Hello Dan,

Below are the answers to your questions. In short, I have already tried all your suggestions except for the custom DNS settings. I will try it and let you know if the issue is resolved.

Thanks,

Alex

1. are you using a modem/router combo from your Internet Service Provider (ISP)? - No

What device are you using to set up your network (iOS or Android)? - iOS

Do you have the Internet from your modem? - No, I'm using Verizon FIOS. They have some sort of converter but it's not a modem.
 

[Dan_A]

Hey there,

Thanks, vaal326, for the answers. We also appreciate you taking the time to do some of the steps above. Once you’re done trying the DNS settings, keep us posted.
 

Regards,

Dan

[vaal326]

Hello Dan,

After I changed the DNS setting looks like issue #1 goes away. But issue #2 - speed-related is still there. I'm using the latest iPhone to check the speed a few feet from the main router and losing almost half of the speed provided. I appreciate any feedback.

Regards,

Alex

2. Also, at the router level, the internet speed is 850/800 MB/sec. Devices close to the main router have a speed of 450/400 MB/sec. On the next floor, devices close to the router speed of 250/200 MB/sec, and on the third floor speed of 150/100 MB/sec.

[NGI]

Hello @Dan_A .

Thank you for the reply and my apologies for my delayed answer. 

I just now made the changes in DNS settings and disabled the IPv6 option. After that, i did the 2-minute power cycle. Everything seems to work normal now. I remains to be seen if this is a permanent solution. I managed to fix things to 'normal' in the past but after a while things will break at random. So i will update this topic if anything changes.

I am just wondering why these changes need to be made if i am using the whole Google ecosystem and these settings are per default? It almost seems like the Google products are unable to work together for longer periods of time. 

I also wonder why i need to change my password to not have special characters? I am trying to not make it to simple for somebody unwanted to logon to my system by using a strong password. Is that something difficult for the Google wifi? 

[Dan_A]

Hello there,

vaal326, thank you for confirming that changing the DNS settings sets you on the right track. About the speed, there are multiple factors at play here, and let’s see what they are since floor levels are included. Are there any devices or equipment that may hinder the signal from your modem or main router to your devices that are on the floors above? What speed-test app or webpage are you using? Keep in mind that as more devices are linked to Wi-Fi and as it gets further, the signal strength and speed are also affected. Kindly monitor and see if changes occur, and keep us posted.

NGI, we appreciate you taking the time to do some troubleshooting steps. Let us know if the issue comes back, and we’ll delve deeper into it. About the special characters in your password, we always recommend making them simple. You can always make a strong password even without using any special characters; just avoid any passwords that may give away any personal information.

Kind regards,

Dan

[NGI]

The morning after the adjustments i woke up to a phone notification saying all my 4 wifi point went offline somewhere in the night. But they got online again by themselves and everything seems to still be working as normal now. 

Just to be sure, i will change my password today. 

Will keep this post updated if anything changes. Thank you for the support so far @Dan_A !

[Dan_A]

Hello there,

NGI, we’re checking back to see if everything is up and running smoothly. How’s your Wi-Fi connection? Is it up to the mark?

By the way, it was a pleasure helping you!

Vaal326, is everything good on your end? Keep us posted.

Cheers,

Dan

[NGI]

Hi Dan!

Thanks you for the followup! Until now,  everything seems to be in order and seems to be more stable then before. So thank you for the solutions! I'll have to see if these were the permanent solutions in the longer run as it toke some time before it broke again in the past. But for now, i'm a Happy camper 🙂

[Dan_A]

Hello NGI,

Music to our ears! Let us know if you have other questions or concerns, we’d be happy to help.

Cheers,

Dan

[vaal326]

Hi Dan,

I apologize for the delay in my response. I wanted to let you know that I don't have any devices or equipment that could interfere with the signal from any routers, and I'm using the Speedtest application for testing. So far, all routers seem to be working well and are stable.

However, I do have a concern regarding my recently purchased Google wired Doorbell. While it works well, I've noticed that when I check the event recording on the Activity tab in the Google Home application, the recording often stops in the middle, and in some cases, the application crashes. Do you have any idea why this is happening?

Additionally, I'm disappointed with Google's free event policy. Most companies allow you to keep up to two weeks of events for free, but Google only allows three hours. It's quite frustrating.

Thank you in advance for your help, and I hope you have a great Thanksgiving holiday!

[EmersonB]

Hello vaal326,

Thanks for posting here your concern about your Nest Doorbell. It could be that it loses its Wi-Fi connection from your router or there’s a bug on the version of your app (in case it’s not updated). To confirm, do you have an active subscription? You may try reinstalling your Google Home app and restarting your Nest Doorbell and Wi-Fi router. 

Looking forward to your response.

Regards,

Emerson