My google home app says my nest WiFi point is offline but it isn’t.

[Tsering]

I’ve tried everything, even factory resetting it multiple times. It always tells me that my nest WiFi point is offline when I’ve checked and it works properly, and it is properly plugged in

[chaconmorales]

Hi Tsering,

Thanks for posting here in the Community. I apologize for the inconvenience you encountered with your Google Nest Wifi points and Google Home App. I’d be happy to help you. Let’s check it out.

Before we get started with further troubleshooting, let me ask you some important details:

1. Is the parent point online?
2. What's the color of the light on the Wifi device?
3. Is the setup network available on the Wi-Fi connections list?
4. Is this the first time you’re going to set it up?
5. Were there any recent changes on the network? For example, a move to a different location, new Internet Service provider (ISP), or new modem or router.
6. What's the color of the lights on the parent and child points?
7. Did you receive any error messages on the Google Home App?

Meanwhile, please check the following basic troubleshooting steps.

1. Network congestion:
   • Connected Devices: If you have too many devices connected to your network, it might be overloaded. Try disconnecting some devices temporarily.
   • High-Bandwidth Activities: Limit activities like streaming or downloading large files while adding points.
2. Google Nest Wifi system status and troubleshooting:
   • Check for Updates: Ensure your Nest Wifi system is running the latest firmware.
3. Google Home App:
   • Restart App: Close and reopen the Google Home app.
   • Update App: Ensure you're using the latest version.
   • Check for Error Messages: Look for any error messages in the Google Home app or on the Google Nest Wifi devices.

Please check the following articles to Fix your Google Nest Wifi or Google Wifi network, to Test mesh connection or to Restart Nest Wifi or Google Wifi devices.

Let me know if you need further assistance.

Best,

Mario