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My google nest wifi points stopped responding to "hey google" or "ok google"

MMF18
Community Member

I have the google nest wifi router with two additional wifi points. Everything was working fine, both of them responding to "hey google" commands. Recently, they both stopped responding completely. I tried to factory reset on one of them but it still doesn't respond. The mesh test is completed and it has great connection. Can anyone help?

40 REPLIES 40

RichF
Community Member

I am having the same issue. I just bought and received my Nest wifi. I set up the devices but the point does not respond to OK google or Hey google. The network is fine. The microphone is on. The top lights work. But nothing. Any thoughts?