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My router will not connect to internet modem

DAB1
Community Member

Ive unplugged the router and the modem multiple times. Ive done a factory reset on the modem and google home. Still cannot get the router to connect to internet from my modem with ethernet cable. It worked two days ago fine, now nothing. 

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hi DAB1,

Thanks for posting ― let's see what's going on.

A few questions: what kind of Google Wifi router do you have? What message do you get during setup on the Google Home app? Are you a modem router combination? Is it a new modem?

We'll wait for your update.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey DAB1,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel