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NEED to change WAN setup - IMPOSSIBLE

FiorenzoDV
Community Member

I need to change my WAN option ... To avoid double nat I would like to connect via ppoe the nest wifi pro. The problem is that the app says that to change the setting I have to disconnect the ethernet of my main router, wait for the yellow light and connect... However, when I do this, the google home app is not able to connect to the modem so I can't change the settings... How do I solve this?

9 REPLIES 9

RXShorty
Gold Product Expert
Gold Product Expert

Hi @FiorenzoDV 

The Nest Wifi Pro supports PPPoE. But requires the latest firmware as it had some known issues with the first firmware versions. 🙂

Did you check the steps described HERE?

Please don't answer just to answer because you just make people nervous. Yes, I said I did the procedure but when I follow it then the app stops working because it is not connected to the internet. So I just can't connect to the google nest wifi pro settings . Searching on reddit I am not the only one with this problem.

RXShorty
Gold Product Expert
Gold Product Expert

Hi @FiorenzoDV 

Not sure why you should be nervous because of my reply. 🙄
Just letting you know that a firmware upgrade could fix your issues and that it PPPoE is supported.
If you connect it at home you could try it somewhere else but I understand that is not ideal.

Screenshot_20230519_001351_Home.jpg

 

This is my prolem! I can't change HERE in the app the wan settings...  And if i follow the instruction to change wan settings ( disconnect ethernet, wait yellow light ... ) the app not works 

 

And my nest wifi pro are updated

RXShorty
Gold Product Expert
Gold Product Expert

Hi @FiorenzoDV 

Sounds like a bug with the Google Home app. 🙄

Found a Reddit topic that resolved it by using another (in this case iPad) device to try the settings. So if this is an option maybe worth a try. 

Another option is trying the preview option in the Google Home app if you have the ability. 

I used my brother's iphone and i solved... It's incredible that to configure a google system i have to use APPLE.... and that a bug knowed isn't fixed... But finally i solved problem of double nat and i can play on ps5 or have videocalls without lag...

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @RXShorty.
@FiorenzoDV, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

Dan_A
Community Specialist
Community Specialist

Hey there FiorenzoDV,

 

I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan