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Need help connecting a Neato Botvac D7 to your Google mesh wi-fi?

Community Member

I've read many of your posts and I don't see where you have offered assistance getting the Neato to connect.   The Neato gets to pairing mode and the Neato network will not show up at all using the Nest Mesh wifi.   As other posts suggested I created a guest network and still the neato is not discoverable under "other networks" after you shut it off and it goes to pairing mode.  The Neato tech team says the guest network has to be in 2.4 ghz in order for the network to connect.  Please help!!!


Platinum Product Expert
Platinum Product Expert

5ghz can't be disabled:

Troubleshooting steps from Naeto:

Previous similar threads that might offer you more information:

Other workarounds you could try:

• Use an old iOS, iPadOS or Android device that only supports 2.4ghz to set up the IoT device.
• Buy a cheap access point or repurpose a wireless router or range extender to broadcast a 2.4ghz only SSID with a different name than your Nest Wifi network name. Connect it by ethernet cable to the primary/ main/ master Nest Wifi puck preferably. Add more ethernet ports by using an unmanaged switch if need be ( ). Make sure this additional Wi-Fi broadcastong device works as an access point only, else you might not be able to connect to the device in question from a device connected yo your Nest Wifi network.
• Walk far enough from the Nest Wifi puck(s) to make sure your phone/ whatever device used for setting up the device in question connects to the 2.4ghz network, then start setting up the device.
• Turn off your Nest Wifi network by removing the power. Feed your laptop an internet connection, either by ethernet cable from your modem, or by mobile network tethering + USB. Then use your laptop to host a 2.4ghz only Wi-Fi with the same network name (SSID) and password as your Nest Wifi network. Get your IoT devices connected to it. Remove the Wi-Fi hosted by your laptop, plug in Nest Wifi, and the IoT devices should jump to the Wi-Fi provided by Nest Wifi.

I don't work for Google.

Community Specialist
Community Specialist

Hey folks, 

@olavrb, appreciate your helpful responses. 
@Ahyankee, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?


Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Hi there, 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.